Need Support on Matchday?

• To ensure wellbeing and safety, all children under the age of 14 must always be accompanied and supervised by a responsible adult (aged 18+).

• Children aged 14 and over can attend the Stadium unaccompanied.
• Children aged 14-17 will be in an adult environment and we ask that parents and carers use discretion as to whether their child is able to make decisions to keep themselves safe.
• Parents and carers of 14-17 year olds should also consider the times of day and distances of travel to and from the Stadium and any risks associated with their travel.
• Should the need for help arise, our stewarding team will be available to respond under the guidance of the matchday safety team.

• Everyone entering the Stadium is required to have an individual ticket and seat; this includes babies in arms.
• Please check the specific policy around the event you are attending, as this can vary. For some events, including football fixtures, you will need to purchase a ticket for babies and young children. We ask all parents and guardians to carefully consider if a football stadium is an appropriate environment before bringing a very small child to the ground.
• For Under 18s who do not have a compatible mobile device to which they can download their digital tickets, please refer to our Digital Ticket FAQs for further guidance.

We want all young fans to enjoy their experience in the Stadium.

Please ensure that you support their needs before your own.

• Please ensure that you bring appropriate clothing for your children as our stadium is an outdoor environment.
• There are water fountains available throughout the stadium to ensure that children remain appropriately hydrated.
• Please plan for children to eat at regular intervals during their time at the stadium.
• Children may feel overwhelmed by large crowds.

• Plan for the possibility of becoming temporarily separated from your child in a crowd:
  • Ensure they know where they are seated and have your phone number.
  • Agree a meeting place, as appropriate for your child’s age.
  • Tell your child to notify a steward if separated.
• If you become separated from your child, please notify the nearest steward immediately, providing as much detail as possible (name, age, appearance, place last seen).

• Please accompany any under-14s to the toilet.
• If you are of the opposite sex to your child, please wait outside their toilet for them.
• If you are of the opposite sex to your child and you also need to use the toilet, please seat your child in a rest seat on the concourse and return to them immediately or notify a nearby steward for awareness.

Baby Changing

There are several changing facilities within the Stadium, situated inside  toilets or our medical rooms. Please speak to a steward, once inside the stadium, to locate the changing facility nearest to you.
Please be mindful of the Stadium Bag Policy in respect of your baby changing bag.

Buggies & Pushchairs

Please note,there are no facilities within the Stadium for storing pushchairs & buggies.

Excessive stimulation

Major events may involve prolonged exposure to levels of stimulation that are contra-indicated for children in early development stages, including excessively loud sounds, sudden noises, pyrotechnics, flashing lights, and large crowds. It may not be appropriate to bring younger children to the Stadium.

Ear defenders

Please ensure that all children under 5 years of age attending matches and other major events wear ear defenders while at their seat. There is increasing research into the susceptibility of young children to experiencing hearing impairments from prolonged exposure to loud noises.

• It is a criminal offence to offer an alcoholic drink to a child under legal age in the Stadium. Doing so may lead to prosecution.
• Any child perceived to be drinking alcohol will be referred to the Welfare & Safeguarding team. This includes non-alcoholic beer which should not be served to Under-18s. 

Ensure that someone knows about your plans to attend the Stadium and keep them updated regarding your whereabouts and travel plans. Consider sharing your live location with them for the duration of the event and your journey home.

• Plan your journey to and from the Stadium, bearing in mind road closures and possible rail strikes. We advise all fans attending to read the most up to date Travel Update in their matchday guide.
• Travel with those with whom you are attending an event, if possible.
• Make sure that everyone in your group is accounted for before you leave the Stadium.
• Only use minicabs that you have booked through a reputable company.
• If you use minicabs, share your live location with friends until you arrive safely home, and call 999 if you have concerns about your safety in the cab.

• Our stadium is an outdoor environment, so dress appropriately for the weather.
• Plan your outerwear for your journey home.

• Always keep your phone on your person.
• Put your phone on ‘vibrate’ so that you can feel it as you may not hear it above the crowd noise.
• Make sure your phone is fully charged, and bring a charging cable and portable charger, if possible. There are charging points in the Stadium if needed.

• Be mindful of your alcohol consumption; becoming intoxicated may result in you being ejected from the event as outlined in our Ground Regulations.
• Do not leave your drinks unsupervised.
• Underage drinking is not permitted - anyone over 18 years who appears under 25 will be asked for identification to purchase alcohol.
• It is a criminal offence to provide alcohol to a minor (under 18s) within the Stadium.