Information for fans travelling to Manchester City on Saturday

Supporters making the trip to Manchester for our Premier League fixture against City at the Etihad Stadium on Saturday should be aware of the following information...

A reminder that we kick-off at 5.30pm, with gates opening at 3.30pm.

Manchester City’s guide for visiting supporters can be found here.

Supporters are asked to take particular note of the information regarding the unauthorised use of tickets, which can be found below.

Getting to the Etihad

Supporters are advised to plan their travel in advance and are requested to arrive at the stadium no later than 4:30pm.

On Saturday 23 November the Etihad Campus is expected to be particularly busy, with the Hits Radio Live event also taking place at Co-op Live. Local transport providers strongly advise fans to use the tram to travel to and from the stadium in order to reduce the amount of traffic in the area around Etihad Campus.

The Etihad has a dedicated tram stop, Etihad Campus, adjacent to the stadium in City Square. Metrolink services run every 12 minutes between Manchester Piccadilly station and Etihad Campus on the Ashton line with a journey time of less than 10 minutes.

Alternatively, the Etihad is a 20-minute walk from Manchester Piccadilly via a safe, well-lit and signposted walking route.

Supporters driving to Manchester are advised that there is no matchday parking available near the stadium. Park and ride facilities are available, allowing supporters to complete their journeys via tram. Aston West and Ashton Moss are recommended.

Transport for Greater Manchester’s match travel information for this fixture can be found here...

Entering the stadium

The visitors’ section is located in the South Stand of the stadium and entered via Turnstile L. Match tickets will specify the correct entrance to use.

All supporters will be searched prior to entering the stadium and search dogs may be present at turnstiles.

A list of prohibited items can be found here...

Safe standing

Level 1 of the visitors’ section has safe standing with independent barriers in front of each seat, allowing for free-flowing lateral movement in and out of seating rows.

Supporters are asked not to stand on the rails or seats and unless moving to use facilities, to remain in their designated space and avoid standing in gangways or on steps. Supporters are also asked to be respectful toward staff, stewards and other fans at all times.

After the game

In consultation with Greater Manchester Police, visiting supporters may be asked to remain in the stadium for a short time until the immediate areas clear. Supporters will be informed of this during the match via PA announcements. Manchester City will ensure supporters can exit the stadium as soon as possible to commence your return journey.

Accessibility

Manchester City’s guide for disabled supporters can be found here...

Accessible toilets are located on Levels 1 & 3 of the visitors’ section. Supporters without their own RADAR key will be able to request one from a steward.

Access Stewards will be present in accessible viewing areas along with Tottenham Hotspur Access Stewards should any support be required.

Refreshments

City Square, a free fan zone with music, food and drink available, opens at 2:30pm. Please note however that alcohol is not available to visiting supporters in City Square.

Concessions in the visitors’ section of the stadium will be serving food and hot and cold drinks as well as alcoholic beverages.

Cashless payments

All payments inside and outside the stadium will be cashless. Major credit and debit cards, Apple Pay and Google Pay are accepted.

Smoking

The entire Etihad Campus, including roadways, car parks and concourses, is smoke free. Use of electronic cigarettes is also prohibited.

Bag policy

Supporters should arrive early to allow plenty of time for security checks. Manchester City will only accept small handheld bags no larger than A4 size (12”x8”x3”).

Backpacks, holdalls, rucksacks, or any similar items, regardless of size, will not be allowed into the stadium. Any bags larger than the permitted size will need to be left at the bag drop facilities until the match is over.

The bag drop service costs £10 per item. There is a bag drop located in the 'Grey' car park within the away fan compound.

Medical exemption policy

Any supporters requiring medical exemption to the bag policy, or any prohibited items are strongly advised to contact the Club in advance of travel at access@tottenhamhotspur.com.

Spurs respects

We are proud of our superb and loyal support at home and away.

We recognise that most supporters want to watch a football match and not listen to abusive or indecent language from the stands. Discriminatory or violent behaviour, including racist, homophobic, sexist or anti-disability shouting, chanting or actions, is unacceptable.

The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language or violent behaviour.

Reporting anti-social behaviour

Supporters who witness abusive behaviour at the Etihad Stadium can report it by texting 0770015 1894.

Feedback can be shared anonymously by texting the block, row, seat number and a short description of the incident to the number. Supporters can also report incidents by talking to a steward or the police at the stadium.

Ticket Office

The visiting supporter ticket office will open at 3:30pm and is located in the South Stand of the stadium, opposite Sir Howard Bernstein Way (Nexen Tyre Bridge), next to Turnstile L.

Duplicate tickets must be requested by emailing ticket.office@tottenhamhotspur.com and will only be provided on production of valid photo ID.

Supporters under 14 must be accompanied by an adult (over 18). Any supporter using an inactive ticket will be asked to leave the campus.

Matchday programme

Supporters can purchase a copy of the matchday programme outside of the stadium for £4.

Flags and banners

Supporters wishing to display a flag or banner in the visitors’ section are asked to seek permission from Manchester City in advance by emailing mancity@mancity.com with the subject line FAO Security – MCFC v Spurs Flag. Emails should include a photo of the flag and its Fire Safety Certificate, along with its dimensions.

Flags and banners must be no larger than 2m x 1m and must not obstruct the views of others, cover advertising signs or cause a safety hazard. Nor may they display abusive or threatening words, images, political statements or be deemed unacceptable. Flag poles are not permitted. All flags and banners must carry a valid Fire Safety Certificate.

Supporters are also reminded of the Club’s own Flags and Banners Policy which is in effect at away matches.

Unauthorised use of tickets

Supporters are reminded that the unauthorised reselling or passing on of tickets is strictly prohibited. In line with the Club's Sanctions & Banning Policy, supporters selling away match tickets above face value will receive an indefinite ban and deduction of all Ticketing Points. Supporters passing on away match tickets equal to face value or less will receive a written warning and a 50 per cent reduction of Ticketing Points.

Supporters unable to attend

Supporters unable to attend the match should contact the Ticket Office as soon as possible. The Club will make best endeavours to reallocate tickets to other eligible supporters and issue refunds upon receipt of original tickets.