Information for fans travelling to West Ham on Tuesday evening

Supporters making the trip to Stratford for our Premier League fixture against West Ham United on Tuesday evening should be aware of the following information...

A reminder that we kick-off at 8.15pm, with gates opening at 6.45pm. Supporters are advised to arrive at least one hour before kick-off and not travel to the stadium without a match ticket.

West Ham United’s guide for visiting supporters can be found here...

Getting to London Stadium

London Stadium is a public transport destination with a number of services operating at four local stations:

Stratford (15-minute walk from the stadium)

• Central and Jubilee lines
• Docklands Light Railway (DLR)
• National Rail services operated by Greater Anglia and C2C
• London Overground
• Elizabeth line

Stratford International (15-minute walk from the stadium)

• Docklands Light Railway (DLR)
• Southeastern High Speed 1

Pudding Mill Lane (10-minute walk from the stadium)

• Docklands Light Railway (DLR)

Hackney Wick (15-minute walk from the stadium)

• London Overground

Supporters are asked to plan their journeys in advance by visiting www.tfl.gov.uk or www.nationalrail.co.uk.

Entering the stadium

The visitor entrance is located at Turnstile D and supporters are advised to arrive via Bridge 4 (please see map below) where lift access to the entrance is available if required. 

You can also view this map here...

Security and bag searches will take place on all bridges leading to the stadium.

Supporters are asked to arrive at least one hour before kick-off to allow for security checks.

Accessibility

All accessible toilets are gender neutral, fitted with RADAR locks and can be found on all levels close to accessible viewing areas. Supporters requiring assistance in unlocking an accessible toilet should contact a steward.

Disabled Supporter Assistants will be present in accessible viewing areas along with Tottenham Hotspur Access Stewards should any support be required.

Refreshments

Concourse catering kiosks will be serving food, hot and cold drinks and alcoholic beverages.

Cashless payments

London Stadium is a cashless venue. All major debit and credit cards, Apple Pay and Google Pay are accepted.

Flags and banners

Flags and banners must be no larger than 2m x 1m and must not obstruct the views of others, cover advertising signs or cause a safety hazard, nor may they display abusive or threatening words, images, political statements or be deemed unacceptable. Flag poles are not permitted. All flags and banners must carry a valid Fire Safety Certificate.

Flags and banners must be approved in advance by emailing supporterservices@westhamunited.co.uk.

Supporters are also reminded of the Club’s own Flags and Banners Policy which is in effect at away matches.

Bag Policy

Bags larger than A4 size will not be admitted to the stadium. Bags will be searched on arrival at the stadium for security reasons.

Spurs respects

We are proud of our superb and loyal support at home and away.

We recognise that most supporters want to watch a football match and not listen to abusive or indecent language from the stands. Discriminatory or violent behaviour, including racist, homophobic, sexist or anti-disability shouting, chanting or actions, is unacceptable.

The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language or violent behaviour.

Reporting anti-social behaviour

West Ham United Football Club has a zero-tolerance policy towards abuse or anti-social behaviour of any kind. To report an incident or a concern on matchday please notify the nearest steward or text SUPPORT plus your message to 83121.

Ticket Office

Supporters collecting duplicate tickets at the stadium can do so from Window 20 of the Main Ticket Office.

Duplicate tickets must be requested by emailing ticket.office@tottenhamhotspur.com and will only be provided on production of valid photo ID.

Unauthorised use of tickets

Supporters are reminded that the unauthorised reselling or passing on of tickets is strictly prohibited. In line with the Club's Sanctions & Banning Policy, supporters found to have purchased tickets and subsequently sold or passed them on to other supporters, or offered for sale, will be subject to sanctions.

Supporters unable to attend

Supporters unable to attend the match should contact the Ticket Office as soon as possible. The Club shall make best endeavours to reallocate tickets to other eligible supporters and issue refunds upon receipt of originally issued tickets.