Information for fans travelling to the London Stadium on Sunday

Supporters making the trip to the London Stadium for our Premier League fixture against West Ham United on Sunday should be aware of the following information.

A reminder that we kick-off at 2pm, with gates opening at 12.30pm.

West Ham United’s guide for visiting supporters can be found here.

COVID-19 status certification

West Ham United will be conducting spot checks of all adult supporters’ COVID-19 status. All supporters attending the match must be prepared to present proof of full vaccination or a negative lateral flow test result in the 48 hours prior to kick-off.

As at Tottenham Hotspur Stadium, the best way to do this is by using the NHS COVID Pass via the NHS App. Supporters unable to use the app can present proof of status via an official NHS letter, email or text message in the case of a lateral flow or PCR test.

Supporter Code of Conduct

Supporters are asked to read and agree to abide by West Ham United’s Code of Conduct which can be found here.

This includes following public health guidance, only attending the match if fit and well to do so and wearing a face-covering in all indoor areas, other than when eating or drinking.

Transport

The London Stadium is well served by public transport and supporters are asked to plan their journeys in advance by visiting tfl.gov.uk or www.nationalrail.co.uk.

Supporters are asked to follow the latest government guidance on staying safe while using public transport, which can be found here.

Entrance to the stadium

The visitors’ entrance is located at Turnstile D and supporters are advised to arrive via Bridge 4 (please see map below) where lift access to the entrance is available if required.

Security and bag searches will take place on all bridges leading to the stadium.

Supporters are asked to arrive at least one hour before kick-off to allow for security and COVID-19 spot checks.

Accessibility

All accessible toilets are gender neutral, fitted with RADAR locks and can be found on all levels close to accessible viewing areas. Supporters requiring assistance in unlocking an accessible toilet should contact a steward.

Disabled Supporter Assistants will be present in accessible viewing areas along with Tottenham Hotspur Access Stewards should any support be required.

Refreshments

Concourse catering kiosks will be serving food, hot and cold drinks and alcoholic beverages.

Cashless payments

The London Stadium is a cashless venue. All major debit and credit cards, Apple Pay and Google Pay are accepted.

Flags and banners

Flags and banners should not obstruct gangways, access routes, health and safety signage, stairways or exits and entrances.

Any articles that could potentially used as a weapon or compromise public safety are strictly prohibited.

Enquiries regarding flags or banners can be made by emailing supporterservices@westhamunited.co.uk

Bag policy

Bags larger than A4 size will not be admitted to the stadium. Bags will be searched on arrival at the stadium for security reasons.

Reporting an incident

West Ham United Football Club has a zero-tolerance policy towards abuse or anti-social behaviour of any kind. To report an incident or a concern on matchday, please notify the nearest steward or text 07860 404069 with the block, row and seat details and the following code:

FOUL – Foul language and behaviour
RACISM – Racist chanting or shouting
HPH – Homophobic chanting
DRINK – Drinking alcohol in view of the pitch
SMOKE – Smoking in the stadium
STAND – Standing up
PYRO – Pyrotechnics

Unauthorised use of tickets

Supporters are reminded that the unauthorised reselling or passing on of tickets is strictly prohibited. In line with the Club's Sanctions and Banning Policy, supporters selling away match tickets above face value will receive an indefinite ban and deduction of all Ticketing Points. Supporters passing on away match tickets equal to face value or less will receive a written warning and a 50 per cent reduction of Ticketing Points.

Supporters unable to attend

Supporters unable to attend the match should contact the Ticket Office as soon as possible. The Club shall make best endeavours to reallocate tickets to other eligible supporters and issue refunds upon receipt of originally issued tickets.