Entry requirements for the 2021/22 season

Following the Premier League’s announcement that adult supporters should be prepared to show they have been fully vaccinated or have received a negative test result no more than 48 hours prior to kick-off, the Club can confirm these measures will be in place from Sunday’s match against Manchester City.

We should like to thank supporters who participated in the trial at Sunday’s double header against Arsenal. This has greatly aided our preparations for the possibility of COVID-19 status certification becoming mandatory.

Supporters will be subject to spot-checks on entering the stadium and will be required to prove their fully vaccinated status or a negative test result no more than 48 hours prior to kick-off using their NHS COVID Pass via the NHS App.

Supporters unable to use the NHS App can find details of alternative methods of confirming their status below. Supporters unable to provide proof upon request will not be allowed entry to the stadium.

Full details on how supporters can prepare for the Manchester City match onwards are below and can be viewed in our special video guide...

Watch - a guide to the NHS App/COVID Pass

Supporters in General Admission areas are also asked to read and agree to abide by a Code of Conduct when at matches this season.

NHS COVID Pass

All adult supporters attending matches must be prepared to present their NHS COVID Pass, generated by the NHS App, on their mobile device (and added to Apple Wallet for Apple devices) as they enter the stadium to confirm they are either fully vaccinated or have received a negative COVID-19 test result no more than 48 hours prior to kick-off.

Domestic supporters who have received their second COVID-19 jab within the last two weeks will be required to take either a PCR or rapid lateral flow test no more than 48 hours prior to kick-off.

Information regarding international supporters entering the stadium can be found below.

More information on the NHS COVID Pass can be found here...

FAQs on stadium entry and the NHS COVID Pass can be found here...

The Club shall be using the NHS COVID Pass Verifier to scan NHS COVID Passes. The verifier application does not store or transmit personal data.

NHS App

Supporters vaccinated in England will need to have this app on their smartphones in order to attend the match and display their NHS COVID Pass. Information for supporters who are unvaccinated or were not vaccinated in England can be found below.

Please note, the NHS App is separate from the NHS COVID-19 contact tracing app:

The NHS App is available on Apple and Android devices and can be downloaded using the links below:

If you have not already downloaded and registered the NHS App, please do so as soon as is convenient to ensure you are fully prepared for the new season.

Support on registering the NHS App can be found here.

To register with the NHS App, you may need the postcode of the GP surgery at which you are registered or your NHS Number, which is a 10-digit number and unique to you. An NHS Number can be found on any letter or document received from the NHS, including prescriptions, test results and hospital referral or appointment letters. An NHS Number can also be found online via the NHS.UK website.

Entering the stadium with your NHS COVID Pass

Supporters must be prepared to present their NHS COVID Pass to a steward between the initial ticket check at the bottom of the stairs leading to our podiums and ahead of arrival at our turnstiles. This will only add one step to the existing stadium entry process that supporters are familiar with and will allow us to control the flow of supporters into the stadium as the additional check is made.

Please note that there may be a delay in entering the stadium for anyone required to present proof that has not been generated via the NHS App. This is so that we can carry out the required checks. We would therefore encourage you to arrive as early as possible in order to allow plenty of time to enter the stadium.

Supporters are asked to follow these steps to ensure smooth entry to the stadium:

Prior to matchday

REQUIRED: Download and register the NHS App and generate your NHS COVID Pass, which can be accessed from the homepage and by selecting the 'Domestic' option. Your pass is valid for 30 days if you have been fully vaccinated for at least two weeks, but is refreshed for a further thirty days every time you access the pass in the NHS App. Your pass is valid for 48 hours following a negative rapid lateral flow or PCR test.

IF NOT FULLY VACCINATED FOR AT LEAST TWO WEEKS: If you have not been fully vaccinated for at least two weeks, take a rapid lateral flow test no more than 48 hours prior to kick-off and register your result online here. Once a negative result has been registered, your NHS COVID Pass will appear in your NHS App.

APPLE DEVICE: If you have an Apple device, select the ‘Add to Apple Wallet’ option below the QR Code to add your NHS COVID Pass to your Apple Wallet, meaning your pass can be quickly accessed for scanning.

ANDROID DEVICE: If you have an Android device, use the NHS App to screengrab, download or print a copy of your NHS COVID Pass QR Code to ensure you are able to present it quickly.

REQUIRED: Please ensure that when adding your NHS COVID Pass to your Apple Wallet, taking a screengrab or printing a copy of your pass, the stated expiry date is later than the kick-off time on the day of the match so that you will be permitted entry to the stadium.

Matchday

REQUIRED: Open your digital ticket to present it for scanning at the bottom of the podium steps. You do not need to present your NHS COVID Pass at this stage.

REQUIRED: Once your ticket has been scanned, proceed up the podium steps toward the airport style security arches where your NHS COVID Pass may be scanned.

APPLE DEVICE: If you have an Apple device and have added your NHS COVID Pass to your Apple Wallet, open your Apple Wallet and select your NHS COVID Pass for scanning. If you have not added it to your Apple Wallet, have your screengrabbed, downloaded, or printed NHS COVID Pass ready for inspection. Please do not open the NHS App as the loading time may delay the checking of your pass.

ANDROID DEVICE: If you have an Android device, have your screengrabbed, downloaded, or printed NHS COVID Pass ready for inspection. Please do not open the NHS App as the loading time may delay the checking of your pass.

REQUIRED: After successfully scanning your NHS COVID Pass, proceed to your turnstile and hold your device over the reader to gain entry. You do not need to open your device or present your digital ticket, it will be automatically read as you hold your device near the reader on the turnstile.

Accessibility

Supporters using Accessible Entrances will be subject to the same entry requirements and must prepare to present their NHS COVID Pass. Personal Assistants must also prepare to present their NHS COVID Pass.

Premium

Premium Members and their guests will be subject to the same entry requirements and must prepare to present their NHS Covid Pass upon arrival.

Supporters in Premium areas are also asked to read and agree to abide by a Code of Conduct when at matches this season.

If you do not / cannot download the NHS App or your confirmation is not via the NHS App

Supporters vaccinated in England

Supporters vaccinated in England who have not downloaded the NHS App to confirm their vaccination status can present official letters or emails from the NHS.

Supporters vaccinated outside England

Supporters vaccinated outside England can show their vaccine status provided by their country’s governing health body. This can either be in the form of their local NHS COVID Pass equivalent, letter or email. This includes supporters from Scotland, Northern Ireland or Wales, who can however still use the NHS App to confirm their rapid lateral flow test (LFT) or PCR results no more than 48 hours prior to kick-off.

Unvaccinated Supporters

Supporters from England, Scotland, Northern Ireland or Wales who have not downloaded the NHS App should take a rapid lateral flow test no more than 48 hours prior to kick-off and register their result here. The email or text message received confirming a negative test result can be presented instead of an NHS COVID Pass.

Supporters from other countries internationally can present one of the following formal documents providing they have tested negative for COVID-19 no more than 48 hours prior to kick-off:

- Negative PCR test result required as part of their travel documentation or permission to travel

- Negative PCR test result from any testing centre or pharmacy

Supporters under 18

Supporters under 18 will not be required to display an NHS COVID Pass. A valid digital ticket will be sufficient for entry.

Parking

Supporters parking within the stadium for the match must prepare to present their NHS COVID Pass as they enter the car park.

Face masks and coverings

While it is no longer mandatory, we would advise fans to wear a face mask or covering on entry to and exit from the stadium, when queueing and on concourses, except when you are eating or drinking. Our staff will also be wearing face coverings at all times for your and their safety.

Codes of Conduct

All supporters in General Admission areas are asked to abide by a Code of Conduct when attending matches. Supporters in Premium areas are also asked to abide by a Code of Conduct. They include ensuring supporters are fit and well to attend, will be respectful of fellow supporters and Club staff and will observe COVID-19 hygiene and etiquette guidance.

Matchday staff

All matchday staff will also be required to present their NHS COVID Pass before being permitted to begin work.